We believe that creating a climate of workforce thriving is a pathway to optimizing engagement and performance.
The Care Collaboratory is composed of long-time healthcare professionals - medical, safety, quality, strategy, change, and administrative - who came together from across the country because we believe there is a better way to support organizations as they provide health care to communities.
We have conceptualized the idea of healthcare organizations being healing ecosystems. Work and care sites where everyone feels heard, respected, and cared about as well as cared for; which is what most of us would like to experience as patients and staff, but too rarely occurs.
Why, What, and How
Why?
U.S. clinicians, facilities, and capabilities are the best anywhere - yet outcomes fail to meet goals. Too often, despite their best efforts, people caught up in the health care system, as patients, clinical and non-clinical staff, experience moral and traumatic hurt.
WHAT?
Our Healing Ecosystem model provides a pathway that aligns organizations’ strategies and operations around supporting staff to do their best work.
The four most relevant components of such a system are:
Leadership – how decisions are made, communicated, and deployed
Structure – the tangible (buildings, technology, resources) and intangible (policies, procedures) elements that define how work gets done and care delivered
Climate – the feel of the organization in its departments and units that energize – or weaken – staff and build – or destroy – trust
Individuals – understanding the need to attend to collective well-being through individual actions including incorporating daily work opportunities that contribute to healing in the workplace
HOW?
Our approach does not require any capital investment - it DOES require an investment made by individual leaders, managers, and staff to actively seek positive communication and building different work climate, one interaction at a time.
Our courses introduce the healing ecosystem model, its core components, and demonstrate how using the model can address burnout, trauma, and moral injury and create sustainable change that improves organizational performance and workforce well-being at the same time.
Members of the Care Collaboratory have been honored to provide courses through the American College of Healthcare Executives (ACHE) and Tulane University School of Public Health’s executive Leadership & Innovation Certificate Program and Master of Medical Management Degree program.
Primary Learning Objectives
Participants will be able to describe the components of the healing ecosystem model and how these address root causes of burnout, low engagement, and challenges with organizational performance.
Participants will understand the necessity of trauma-informed leadership and will be able to apply adaptive leadership principles in creating a healing healthcare ecosystem.
Participants will be able to assess impact of and prioritize specific organizational structural components on climate quality.
Participants will be able to apply approaches learned and tools provided in their own units to identify and solve issues that are limiting performance.
