A Human-Centered Approach to Defining the Future of Healthcare
The Care Collaboratory for Healthcare Innovation
The Care Collaboratory for Healthcare Innovation
a center without walls
We are Making a Positive Difference in Healthcare
◼︎ Through a human-centered approach to creating disruptive innovations, we unlock positive organizational transformation to define the future of healthcare.
◼︎ We build and support learning communities of engaged stakeholders, including patients and caregivers, focused on making practical decisions that lead to human health and flourishing and to the welfare of the human spirit.
◼︎ We utilize collective creativity to explore care innovations by offering training and coaching resources and open learning and design spaces to solve healthcare’s wicked problems.
Designing Memorable Patient and Workforce Experiences
Positive-Change Leadership and Design-Thinking Innovations
We do this through care Design-Training Solutions
Care Design-Training Solutions offer healthcare organizations the innovative 4-3-2-1 Design™ for Positive Human-Centered Healthcare, enabling their reach of the Quadruple Aim. Positive-change leadership workshops, design-thinking training sessions, and workforce development programs help organizations design memorable patient and workforce experiences leading to human flourishing and the welfare of their human capital.
Understand, Shape and Build Real-World Innovative Designs
We do this through Care Design-Leaders Network events
The Care Design-Leaders Network gathers healthcare organizations, supporting partners, technology startups, and individuals, including leaders, scholars, expert advisors, trained facilitators, skilled faculty, entrepreneurs, artists, innovators, and patients, who might not otherwise work together, and gives them a learning platform and a process to empathetically engage, radically collaborate, and rapidly build care innovation prototypes.
Making practical decisions that lead to human health and flourishing
We do this through building learning communities of engaged stakeholders
Our approach is to draw attention to featured care design challenges, foster collaborative conversations, and identify organizations willing to try disruptive innovations. We hope our enabling technology, new business models and value networks offer organizations new paths to innovation, positive culture, compassionate care, memorable patient and workforce experiences, and healthcare value.
Featured CARE Design Challenge
Great Dad in Bed 10 of the ICU
The Design Challenge: Healthcare professionals in critical care are experiencing high levels of burnout causing many to leave their jobs. The causes of burnout are multifactorial and include moral distress and a sense of futility in the care of people dying of terminal chronic disease.
The Innovation: Participating organizations will commit that, for (initially) a single bed in a critical care area, newly admitted patients (or their families/healthcare proxy) will, in addition to all usual admission processes, be asked the question: “In order to provide you (your family member) with the best care possible, what three non-medical facts should your healthcare team know about you (them)?” The response to this question will be displayed somewhere in the room-—via a dedicated whiteboard, via a poster board, or other method of visual display. This is the front-end part of Great Dad.
At the time that the patient leaves that critical care room, improved or not, alive or not, available members of the healthcare team will huddle in the room and remind each other what they learned about that patient as a person, from the responses to the above question and through any other methods (artifacts, stories, etc.) that may have occurred during that person’s stay in the unit. This is the back-end part of Great Dad.
Prior to participating in Great Dad all care team members will play the conversation game Hello together for 30 minutes. The above question is derived from Hello, and as part of the gameplay experience, players respond to that question for themselves.
The Outcome: We will measure moral distress, empathy, and workplace satisfaction among participants pre/post. We anticipate improvements in all of these domains.
Start a conversation about living and dying and what matters most.
The Berkeley Innovation Group
A useful infographic on finding new human-centered ways to change the work of care can be downloaded here.
Featured Care Design Challenge
A Care Innovation Learning Lab
The Design Challenge: With the shift toward consumer-driven healthcare, many health systems are investing in new regionally dispersed care facilities—neighborhood or micro-hospitals, urgent-care centers, primary care pavilions, and the like. In these newly designed facilities, current healthcare leaders are regrettably installing the same culture of care delivered by their burnt-out and siloed workforce, setting up the endeavor for non-competitive levels of cost and errors, with poor patient experience and clinical outcomes.
The Innovation: A new care platform offers healthcare leaders an opportunity for disruptive innovation. Therein lies the chance for success in a consumer-driven market. The key strategy is the creation of a positive human-centered culture inside a new business model. This new approach to care may be outside the realm of the organization’s traditional architectural approach to buildings and care facilities.
The enabling technology includes two interlinking solutions—developing a new kind of leader to foster the design of a positive system of care, and training the workforce in a different kind of science, offering design-thinking tools and methods that foster innovations in the work of care.
This care innovation features a six-session learning lab over three months for twelve current and emerging leaders of the new facility. It offers a three-component approach to learning—applied techniques introducing new key concepts, hands-on experiential exercises, and a focus on personal leadership and mastery. This learn-by-doing approach links learned concepts to care redesign work-streams within the new care delivery platform, and includes measures of success documenting the return on investment.
Training costs are minimized as sessions are delivered via web video conferencing. This innovation is facilitated by recognized experts with demonstrated teaching skills, knowledge and experience, and is supported by team coordination and project management applications.
The Outcome: New facilities will seek out new customer relationships, develop new consumer-driven healthcare services, and create a positive care environment where the workforce finds meaning and joy while reaching the Quadruple Aim.